Tailored Aged Care Solutions values our clients and we want to ensure that we provide quality services to you. This policy sets out our commitment to you and explains how we manage your Personal Information, including how we collect, use, disclose, and store it.

 

Personal Information refers to any information that identifies an individual, such as their name, address, email, and phone number. We collect this information through various means, such as interviews, correspondence, phone calls, emails, and our website tailoredagedcaresolutions.com.au. We may also obtain personal information from third parties, including hospitals, GPs, and other health professionals.

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We collect Personal Information for a range of purposes, including providing services to our clients, communicating with them and improving our services.  We also use it to verify our customers' identity and personal information, manage our relationships with our participating providers, suppliers, and stakeholders, and respond to lawful requests from courts, law enforcement officers, and government agencies. Additionally, we may use Personal Information to get feedback from our customers on our products and services.

 

When we collect Personal Information, we will explain why we are collecting it and how we plan to use it. We may also collect, use, and disclose Personal Information about customers or potential customers from third-party sources or legally acquired marketing lists.

 

It is essential that the Personal Information we hold about you is accurate, complete, and up-to-date. If you believe that your Personal Information is inaccurate, incomplete, out-of-date, or may be misleading, please contact our Privacy Officer or update your details with us. 

 

Please note that if we are unable to collect your Personal Information, we may not be able to provide you with our services or do business with you or the organisation you are connected with.

 

If you wish to provide us with Personal Information about another person, you must first obtain their permission and inform them about the content of this policy. Our commitment to protecting your Personal Information is essential to us, and we are committed to complying with applicable privacy laws and regulations.

 

Collection and Disclosure of Personal Information

 

We recognize that your privacy is important, and we take the collection, use, and disclosure of your personal information seriously. In some instances, we may receive personal information about you from third parties. In such cases, we will take reasonable steps to ensure that you are aware of the information provided to us.

 

Your personal information may be disclosed in certain circumstances, such as when you have given your consent to the disclosure, or when required by law. We may also use your information for other purposes that are required or authorised by law, and for which you have provided your consent.

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We may disclose your personal information to third parties located in Australia, and if we do so, we will take reasonable steps to ensure that they comply with our policy and applicable privacy laws. Before providing your personal information to any of our participating providers, we encourage you to review their privacy policies.

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Security of Personal Information

 

We take the security of your personal information seriously and have imple2mented measures to protect it.  When your personal information is no longer required for the purpose for which it was obtained, we will take reasonable steps to ensure that it is destroyed or permanently de-identified. We take reasonable steps to ensure that your personal information is protected from misuse, interference, loss, and unauthorised access, modification, or disclosure.

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Policy Updates

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This Policy may change from time to time.

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Privacy Policy Complaints and Enquiries

 

If you have any queries or complaints about our Privacy Policy please contact us at:

 

Tailored Aged Care Solutions

17-19 Advantage Road, Highett 3190

info@tailoredagedcaresolutions.com.au

Ph: 1300 623 603